Cancellation
You can cancel your order anytime prior to us dispatching your order. If you wish to cancel your order and we have already dispatched your order and we have charged your credit card, we will arrange for your card to be refunded as soon as we receive your order back to us. If your order has already been despatched, you may return it – please see returns section below.

Returns Policy
If your order arrives damaged, or you receive the incorrect book, you can return it for exchange or refund within 30 days of receipt. In this instance and we will pay return postage. If you ordered the wrong book, decide it is not suitable, or simply wish to cancel your order, you may also return it – in mint condition – within 30 days of receipt. In this instance you will be responsible for the delivery charge to you and the delivery charge back to us. In all cases, please contact info@otb.ie to receive returns authorisation.

Data Privacy Policy

The Information we collect about you:

  • Name & contact information
  • CCTV Images if you visit our premises at the above address which is protected by CCTV cameras

How we use your information & the legal basis:

Outside the Box Learning Resources Limited processes your data for some or all of the following purposes:

  • Client administration
  • Provision of goods or services
  • Direct marketing
  • Legal obligations
  • Employee administration
  • Monitoring (e.g. CCTV, web history)

We will only use & share your data where:

  • You have agreed or clearly consented to the use of your data in a specific way. (Note that you may withdraw consent at any time)
  • Use is necessary because we have to comply with a legal obligation (eg Revenue obligations, law enforcement authorities)
  • Use is necessary to protect your ‘vital interests’ in exceptional circumstances
  • Use for our legitimate interests (which you may object to) such as marketing campaigns, newsletters and credit control activities

Who we share information with:

  • Office of the Revenue Commissioners and law enforcement authorities
  • Service providers who provide us with support services

How long we hold your data for:

  • If you have subscribed to our newsletter we will hold your information until such time as you unsubscribe or request that your information be erased
  • For all employees, customers & suppliers, the period of time we are required to hold your information is subject to legislation and regulatory rules as set out by the Revenue Commissioners office

Your rights:

From 25th May 2018, you will have several enhanced rights in relation to how we use your personal data including, without undue delay:

  • The right to be informed: If we use your information or process it in any way
  • The right of access: Access to a copy of what information we hold
  • The right to rectification: Have inaccurate or incomplete information corrected & updated
  • The right to erasure: You may have your date erased if you withdraw consent, if it was unlawfully processed, if it is no longer necessary for us to keep or where you object to the processing and there is no superseding legitimate requirement to continue the processing
  • The right to restrict processing: you may ‘block’ or suppress processing of your data
  • The right to portability: i.e. obtain a transferable copy of your data for your own purposes
  • The right to object: You can object to processing based on legitimate interests, direct marketing or processing for research purposes
  • The right not to be subject to a decision when it is based solely on automated processing. (Please note that Outside the Box does not use automated decision making or profiling.)

Complaint Process

If you feel that Outside the Box Learning Resources Limited has not fulfilled its obligations under the General Data Protection Regulation 2016/679, you have the right to complain either to the Data Protection Officer Mary Fitzpatrick or to the Data Protection Commissioner (DPC).The DPC offers guidance on how to make a complaint on its website www.dataprotection.ie

How to contact us:

If you have any questions about how we use your information, you can contact us at Tel: 045 409322 E-mail: info@otb.ie or by post: Outside the Box Learning Resources, W6W Toughers Business Park, Newhall, Naas, Co Kildare W91 YR82, Ireland