ISBN: 9781935542070

Working with Difficult & Resistant Staff


This book will help school leaders understand how to prevent and address negative staff behaviours to ensure positive school change.


ISBN: 9781935542070
SKU: 9781935542070


Working With Difficult and Resistant Staff is a practical framework for addressing the challenging behaviours school leaders sometimes face during the school improvement process. Drawing from their own experiences, authors John F. Eller and Sheila A. Eller offer specific insights and strategies to understand and address eight types of resistant people – the Undermines, the Contrarians, the Recruiters, the Challenged, the On-the-Job Retirees, the Resident Experts, the Unelected Representatives and the Whiners and Complainers.

Using this guide, school leaders will be able to identify, confront and manage difficult people and make an immediate impact to build a collaborative team ready for the school improvement journey.

To move forward in the school improvement process, school leaders must address the behaviours of difficult and resistant staff members while sending the message that a few people cannot halt change. This book will help school leaders understand how to prevent and address negative behaviours to ensure positive school change.


  • Find bullet points, checklists and brief descriptions to assist in finding solutions fast
  • Read authentic stories and specific insights that show exactly how to address each situation
  • Gain helpful planning exercises and templates
  • Answer reflective leadership questions to extend your learning

Additional information

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Page Count: 144



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